17 Comments
User's avatar
goodbad's avatar

ugh the form just delicious; you're such a talent

Amy Marie's avatar

👌🏻

Mohsin Siddiqi's avatar

Awesome!

Good Humor by CK Steefel's avatar

Brilliant.

Atiq Zabinski's avatar

Masterful. The part that really broke my heart was when you spoke of feeling competitive about healing from a breakup. Why do zippers break? Somehow they lose something as the halves come apart; a tooth gets just a bit displaced and can never go back to where it was before.

I'm amazed at how well you sandwich the knife between slices of humor. And the real punchline came in the screenshots; I'd assumed the letter to Niihai was imaginary, but you actually sent it, you beautiful loony!

We'll never know about the worker who sent you the generic reply. Did they fail to appreciate your outpouring? Did they want to say more, but feared losing their job? Perhaps they didn't even speak enough English to respond as they would have liked to. I can imagine these workers don't compose these letters at all, but pick from templates, and if they go off script, have to file a report explaining why.

Fractut's avatar

I'm sorry your heart is broken, Harriet. I feel an affinity to your work since my heart is also broken, and I feel I would be noticing the same things you are.

I also think it's incredible how grief, and especially romantic grief can push us to create. Your work is very special and I appreciate it very much. Thank you.

Ang¡e's avatar

The most beautifully composed email that Niihai customer service was undeserving of

It's no use Jo!'s avatar

I think I've read this every day since its been released

Jen St. Germain's avatar

I guess sometimes brutal self-honesty is the best policy. And that customer service agent was an angel 🪽

thoomaroo's avatar

When's the last time these cranes got used, do you think?

screamy pizza's avatar

you made my morning mail review

Georgia Jones's avatar

Really, Niihai Customer Service? Reading this made me cry and all you have to offer is an automated response?

Scott Grant's avatar

One Shot, eh? Top tip, thanks.

Not for the drain, I just don't have the energy to shave my head or my face anymore - and it's not going to get any better. 🤷